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1. CAPITAL ONE PHONE NUMBER APPLICATION CREDIT CARD REJECTED UPDATE
2. CAPITAL ONE PHONE NUMBER APPLICATION CREDIT CARD REJECTED CODE

Try it again, and if it continues, contact your merchant provider. The card number entered is wrong since it doesn’t start with a 3 (AMEX), 4 (Visa), 5 (MasterCard), or 6 (Discover).ĭouble-check the card number entered. The card number is invalid, and your terminal is having trouble finding the relevant account.ĭouble-check the account number given and try again. This usually is the result of a typo (negative amount or ineligible symbol).ĭouble-check what you entered and make sure it wasn’t negative or included incorrect symbols. The number field you attempted to transact was invalid. Make sure you’re transacting the right payment types and double-check that all payment batches are correctly configured. The transaction you’re attempting is invalid - e.g.

CAPITAL ONE PHONE NUMBER APPLICATION CREDIT CARD REJECTED UPDATE

Ask that they follow up with their bank OR update their account with a newly provided card. If it was a recurring or scheduled transaction, follow up with your customer to make sure your business wasn’t incorrectly flagged as fraudulent. If it’s for a one-time transaction, do not run the card again, and don’t provide any more goods or services for the cardholder. The issuing bank (Visa, Mastercard, etc.) prevented the transaction because it has flagged this account as fraudulent. 07 – Pick up card, special condition (fraud account) The issuing bank (Visa, Mastercard, etc.) prevented the transaction and is also telling you not to honor the card.Īsk for a separate card to complete the transaction and/or ask the customer to call their credit card bank and figure out why the transaction was declined. Same as the first two codes - ask for a separate card to complete the transaction and/or ask the customer to call their credit card bank and figure out why the transaction was declined.

CAPITAL ONE PHONE NUMBER APPLICATION CREDIT CARD REJECTED CODE

Same as Code 01 - ask for a separate card to complete the transaction and/or ask the customer to call their credit card bank and figure out why the transaction was declined.

Just like Code 01, the issuing bank (Visa, Mastercard, etc.) prevented the transaction.

The issuing bank (Visa, Mastercard, etc.) prevented the transaction.Īsk for a separate card to complete the transaction and/or ask the customer to call their credit card bank and figure out why the transaction was declined. List of common credit card declined codes 01 – Refer to issuer We’ve compiled a list of the most common denial reasons below, and if you can’t find the code here, we recommend contacting your POS provider directly. Having these credit card decline codes on hand helps you provide better customer service by way of a more thoughtful and thorough explanation. Whatever point-of-sale system you use, it should deliver a specific code number along with the decline receipt, but that won’t help give you the “why” without having the definitions of those codes. Declined credit cards are a common occurrence in any business environment, but they are especially common in B2C, high-transaction volume companies.